{"id":5735,"date":"2026-04-01T16:16:46","date_gmt":"2026-04-01T06:16:46","guid":{"rendered":"https:\/\/www.pinnaclesairliebeach.com.au\/?page_id=5735"},"modified":"2026-04-01T16:50:53","modified_gmt":"2026-04-01T06:50:53","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.pinnaclesairliebeach.com.au\/zh\/contact\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Pinnacles Airlie Beach Accommodation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Planning your stay in beautiful Airlie Beach should be easy and stress-free. Our Frequently Asked Questions cover everything you need to know.<\/p>

From check-in details and resort facilities to local tips and booking information. If you can\u2019t find what you\u2019re looking for, our friendly team is always here to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Frequently Asked Questions<\/b>
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Everything you need to know before your stay<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Whether you\u2019re visiting Airlie Beach for relaxation, adventure, or a gateway to the Whitsundays, we want your stay to be seamless. Browse our FAQs for helpful information about accommodation, amenities, and planning your visit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGeneral Information<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • What type of accommodation does Pinnacles offer?<\/span><\/b>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Pinnacles offers spacious, fully self-contained 1, 2 and 3-bedroom\u00a0<\/span>self catering\u00a0apartments.\u00a0<\/li>
    • Is Pinnacles Airlie Beach suitable for couples?\u00a0\u00a0<\/span><\/b><\/li>
    • Yes – Pinnacles is especially popular for couples seeking a romantic Whitsundays escape. The elevated ocean views, peaceful setting and infinity pool create a relaxed atmosphere perfect for two.<\/span><\/li>
    • Is Pinnacles family-friendly?\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/strong>Absolutely. Families appreciate the spacious apartment layouts, full kitchens and easy access to Airlie Beach attractions. Larger apartments comfortably accommodate families travelling together.<\/span><\/li>
    • What time is check-in and check-out?\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/b><\/b>Check-in:<\/b> From 2:00pm\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Check-out:<\/b> By 10:00am\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 After-hours arrivals can be arranged by contacting reception prior to arrival.<\/li>
    • Why<\/span>\u00a0choose<\/span>\u00a0Pinnacles<\/span>\u00a0for<\/span>\u00a0Airlie<\/span>\u00a0Beach<\/span>\u00a0accommodation?<\/span><\/b><\/div>
      Guests<\/span>\u00a0consistently<\/span>\u00a0choose<\/span>\u00a0Pinnacles<\/span>\u00a0for:<\/span><\/div>
      • Spectacular<\/span>\u00a0Coral<\/span>\u00a0Sea<\/span>\u00a0views<\/span><\/div><\/li>
      • Spacious<\/span>\u00a0self-contained<\/span>\u00a0apartments<\/span><\/div><\/li>
      • Quiet<\/span>\u00a0yet<\/span>\u00a0central<\/span>\u00a0location<\/span><\/div><\/li>
      • Resort-style<\/span>\u00a0infinity<\/span>\u00a0pool<\/span><\/div><\/li>
      • Easy<\/span>\u00a0access<\/span>\u00a0to<\/span>\u00a0Whitsundays<\/span>\u00a0tours<\/span><\/div><\/li><\/ul>
        It\u2019s<\/span>\u00a0an<\/span>\u00a0ideal<\/span>\u00a0base<\/span>\u00a0for<\/span>\u00a0experiencing<\/span>\u00a0the<\/span>\u00a0best<\/span>\u00a0of<\/span>\u00a0Airlie<\/span>\u00a0Beach<\/span>\u00a0and<\/span>\u00a0the<\/span><\/div>

        Whitsunday<\/span>\u00a0Islands.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAccommodation & Rooms<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          • Do all apartments at Pinnacles have <\/b>sea\u00a0<\/b>views?<\/b><\/div>
            All of our sea views apartments do have panoramic Coral Sea and Whitsunday Islands views. Our garden apartment and partial seaview apartment have interrupted views and the Retreat suite has marina views.\u00a0\u00a0<\/div><\/li>
          • What is the maximum number the apartments can cater for:<\/strong> Our one bedroom apartments cater for 2 people. Two bedroom apartments cater for up to 4 people and the 3 bedroom apartments cater for up to 6 people. We do not have faciltiies for additional bedding although a baby cot can be added for an additional fee.\u00a0<\/li>
          • Is\u00a0the<\/span>\u00a0apartment serviced daily?<\/b><\/div>
            Apartments are not\u00a0serviced daily. Extra clean<\/span>ing\u00a0and<\/span>\u00a0fresh linen can<\/span>\u00a0be arran<\/span>ged\u00a0for<\/span>\u00a0an<\/span>\u00a0additional fee (24 hours notice is required) – please contact reception\u00a0for<\/span>\u00a0pricing. All stays include a starter pack\u00a0of<\/span>\u00a0amenities\u00a0and<\/span>\u00a0fresh linen, including pool\u00a0to<\/span>wels. Additional supplies can<\/span>\u00a0be purchased from reception or\u00a0the<\/span>\u00a0local supermarket.<\/div>
            Each apartment is equipped with a\u00a0washing machine\u00a0and<\/span>\u00a0clothe<\/span>s airer.\u00a0A communal dryer is available if needed.\u00a0<\/div>
            Guests staying 5 nights or more will receive a mid-stay service.<\/div><\/li>
          • Can<\/span>\u00a0I order groceries\u00a0for<\/span>\u00a0delivery?<\/b><\/div>
            Coles & Woolworths unfor<\/span>tunately will not deliver\u00a0to<\/span>\u00a0the<\/span>\u00a0apartments. We recommend doing a click\u00a0and<\/span> collect from Woolworths, Airlie<\/span>\u00a0Beach<\/span>(located 300m from\u00a0Pinnacles<\/span>)\u00a0and<\/span>\u00a0proceed\u00a0to<\/span>\u00a0your apartment with groceries in a taxi. Yes, our taxi’s do\u00a0the<\/span>\u00a0short trips.\u00a0<\/div><\/li>
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            Frequently Asked Questions<\/b>
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            Everything you need to know before your stay<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Whether you\u2019re visiting Airlie Beach for relaxation, adventure, or a gateway to the Whitsundays, we want your stay to be seamless. Browse our FAQs for helpful information about accommodation, amenities, and planning your visit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              • What facilities are available at Pinnacles?<\/b><\/div>
                Guests at Pinnacles enjoy:<\/div>
                • Infinity-edge swimming pool<\/div><\/li>
                • Gym<\/div><\/li>
                • Undercover parking<\/div><\/li>
                • Tour booking assistance<\/div><\/li>
                • Complimentary Wi-Fi<\/div><\/li><\/ul>
                  The property is designed for a relaxed, self-contained Whitsundays stay.<\/div><\/li>
                • Can Pinnacles help book Whitsundays tours?<\/b><\/div>
                  Yes – the Pinnacles team can assist with booking popular experiences including:<\/div>
                  • Whitehaven Beach tours<\/div><\/li>
                  • Great Barrier Reef trips<\/div><\/li>
                  • Scenic flights over\u00a0Heart Reef<\/div><\/li>
                  • Proserpine River crocodile safaris<\/div><\/li>
                  • Island day trips<\/div><\/li><\/ul>
                    Bookings can be made on the tours page of our website<\/div><\/li>
                  • Is the pool heated?<\/strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 The pool is heated in the winter months to 28-30 degrees celcius.<\/li>
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                      • Is parking available?<\/b><\/div>
                        Yes – complimentary undercover parking is provided for all guests staying at Pinnacles.<\/div><\/li>
                      • Do you offer complimentary airport transfers:<\/strong> We don’t offer complimentary airport transfers however once a booking is made, a confirmation email will be sent which outlines information in regards to booking of airport transfers from Whitsunday Coast Airport(PPP).<\/li>
                      • I am arriving into Hamilton Island Airport. How do I get to Pinnacles:<\/b> Cruise Whitsundays operate the ferry service from Hamilton Island Airport (HTIA) to Port of Airlie Marina. You can purchase a ticket on arrival at the airport. We recommend a taxi from the Port of Airlie to Pinnacles. If you have completed an express check-in please hold the taxi and pop into reception to collect keys before continuing to apartments to unload.\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                        Frequently Asked Questions<\/b>
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                        Everything you need to know before your stay<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                        Whether you\u2019re visiting Airlie Beach for relaxation, adventure, or a gateway to the Whitsundays, we want your stay to be seamless. Browse our FAQs for helpful information about accommodation, amenities, and planning your visit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tBookings, Payments & Policies<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                          • Do you require a deposit to secure my booking?\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/strong> All bookings made on our website require a non-refundable $100.00 deposit at the time of booking.<\/li>
                          • When do I need to pay the balance of accommodation?\u00a0<\/strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Payment of the final balance is due 14 days prior to your arrival date.<\/li>
                          • Something has come up and I need to cancel. How do i cancel my booking?\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/b>Cancellations of bookings made directly with us need to be made in writing. Please email: pinnacles@vineresorts.com.au. Cancellations of bookings received more than 14 days prior to the arrival date will incur a $100 administration fee or the booking dates can be changed*, please refer to \u2018Change of Dates Terms\u2019 on our Terms and Conditions page. Cancellations received within 14 days of your arrival date are non-refundable with no date changes applicable. If your booking was made through an agent or online booking website you will need to contact them directly.\u00a0<\/li>
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                              • Where is Pinnacles located in Airlie Beach?<\/span><\/b><\/li><\/ul>
                                \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Pinnacles is ideally positioned on an elevated hillside in the heart of\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Airlie Beach, just a 300m walk to the main street, restaurants, marina and\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 the popular Airlie Beach Lagoon.<\/div>
                                \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Guests enjoy both convenience and sweeping Coral Sea views.<\/div>
                                • How far is Pinnacles from the Airlie Beach main street?\u00a0\u00a0<\/strong>
                                  Pinnacles is approximately a\u00a05 minute walk\u00a0downhill\u00a0(300m) to the Airlie Beach main street, restaurants and tour departure points.<\/div>
                                  Please note the return walk is uphill, and guests who choose not to walk use taxis or rideshare.<\/div><\/li>
                                • How far is Pinnacles from Whitsunday Coast Airport?<\/b><\/div>
                                  Pinnacles is approximately\u00a035 minutes\u2019 drive\u00a0from\u00a0Whitsunday Coast Airport\u00a0(Proserpine).<\/div>
                                  Airport shuttle transfers operate for\u00a0all\u00a0flight arrivals and departures.\u00a0<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                  Pinnacles Airlie Beach Accommodation Planning your stay in beautiful Airlie Beach should be easy and stress-free. Our Frequently Asked Questions cover everything you need to know. From check-in details and resort facilities to local tips and booking information. If you can\u2019t find what you\u2019re looking for, our friendly team is always here to help. Frequently […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5735","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pinnaclesairliebeach.com.au\/zh\/wp-json\/wp\/v2\/pages\/5735","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pinnaclesairliebeach.com.au\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pinnaclesairliebeach.com.au\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pinnaclesairliebeach.com.au\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pinnaclesairliebeach.com.au\/zh\/wp-json\/wp\/v2\/comments?post=5735"}],"version-history":[{"count":34,"href":"https:\/\/www.pinnaclesairliebeach.com.au\/zh\/wp-json\/wp\/v2\/pages\/5735\/revisions"}],"predecessor-version":[{"id":5859,"href":"https:\/\/www.pinnaclesairliebeach.com.au\/zh\/wp-json\/wp\/v2\/pages\/5735\/revisions\/5859"}],"up":[{"embeddable":true,"href":"https:\/\/www.pinnaclesairliebeach.com.au\/zh\/wp-json\/wp\/v2\/pages\/11"}],"wp:attachment":[{"href":"https:\/\/www.pinnaclesairliebeach.com.au\/zh\/wp-json\/wp\/v2\/media?parent=5735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}