Confirmation
Check In:
Check in time is 2pm and check out is 10am. Reception is open Mon to Fri 9.00am-5.00pm, Saturdays 9.00am -3.00pm and Sundays/Public Holidays 9am -12pm. Closed Christmas Day, Boxing Day & New Years Day.
If you are arriving outside these reception hours, please contact Pinnacles PRIOR to the day of arrival to organise registration and key collection.
Check Out:
Check out time is 10am. Due to high levels of occupancy at Pinnacles year round we are unable to guarantee late checkouts.
Tours:
Pinnacles offers a full tour booking service with most operators offering a complimentary pick up and drop off from our reception. If you wish to experience the best the Whitsunday’s has to offer please visit the tours page on our website.
We have a comprehensive list with live availability or direct enquiries available. We recommend pre booking your tours to avoid disappointment in particular if you would like a scenic view from the air of the Whitsundays. A $5 per person discount is available for full day tours booked through our office or the link provided. Tours booked through our office can be then added to your room account for payment on arrival at the resort.
Airport Transfers:
If you are arriving into Proserpine/Whitsunday Coast Airport and require an airport transfer please visit airport booking form.
Please note: We do strongly recommend for guests arriving outside of our office hours booking a private transfer . This ensures a smooth transition from airport to apartment. Pinnacles reception is 300m from Airlie Beach’s main street with with the apartments a further 100m up the top of quite a steep hill (the views are definately worth it though!). A shared transfer will have you dropped at reception to obtain keys from a key safe to proceed to your apartment. Unfortunately outside of office hours we do not have staff to assist with luggage. Alternatively guests arriving on a shared transfer outside of office hours may like to be dropped in the main street of Airlie Beach and proceed to Pinnacles in a taxi, collecting the keys from reception and proceeding to the apartments. This is approx. $8-$10.
Cruise Whitsunday’s looks after our transfers from Hamilton Island Airport. The timetable ensures there is a vessel available to meet all arriving and departing flights. The transfers across from Hamilton Island into the Port of Airlie are from $65 per person one way. Bookings can be made on their website .On arrival into Port of Airlie we are a short taxi ride to the resort.
Car Hire:
A number of car rental companies operate from Whitsunday Coast(Proserpine) airport including Hertz, Thrifty and Avis.
Provisioning:
Breakfast Hampers can be booked on our website. Minimum 24 hours notice is required. If you are celebrating a special occasion and are looking for something extra such as a balloons, flowers, wines or platters you may wish to view this page.
Pinnacles has a strict NO PARTY, NO EXCESSIVE NOISE policy. No Bucks , Hens or Schoolies getaways accepted. Minimum age of check-in is: 21 All guests sign at check in that they will adhere to this policy. This policy has been designed to ensure the comfort of all guests. Any guests that fail to abide may be evicted without refund.
Due to high occupancy, we cannot guarantee any particular apartment, only apartment type.
Pinnacles address is: 16 Golden Orchid Drive, Airlie Beach.
Should you require any further information or assistance please call us on (07) 4948 4800 or e‐mail us at pinnacles@property-vine.com.au
Pinnacles recommend travel insurance be taken for your holiday.
Cancellations or changes to bookings made through 3rd party sites such as Wotif, Expedia and Booking.com will need to made with the company in which you booked.
We look forward to seeing you soon at Pinnacles in the Whitsundays.
Regards,
Pinnacles Management & Staff
